The RA Matters project aims to discover what people living with rheumatoid arthritis across eight countries truly feel about life with this disease.


This Site and the information contained on this Site are protected by copyright. Title to the Site and materials and information contained on the Site remains with Eli Lilly Canada Inc., its affiliates, related companies and their licensors. Any copying, retransmission, distribution, republication or further dissemination of information contained on this Site is prohibited without the prior written consent of Eli Lilly Canada Inc. Except as expressly provided for in this Agreement, nothing contained in this Agreement shall be construed as conferring any license or right under any copyright of Eli Lilly Canada Inc., its affiliates, related companies or their licensors

Certain names, words, titles, phrases, logos, designs, graphics, icons and marks displayed on the Site or in the materials or information contained on the Site may constitute trademarks or trade names of Eli Lilly Canada Inc., its affiliates, related companies, their licensors or other third parties. Nothing contained in this Agreement shall be construed as conferring by implication, estoppel or otherwise any license or right to use any such marks or names or other intellectual property rights of Eli Lilly Canada Inc., its affiliates, related companies or their licensors or any other third party. Any unauthorized use of the trademarks or trade names of Eli Lilly Canada Inc., its affiliates, related companies and their licensors is strictly prohibited.

Terms of use


Welcome to this website which is owned and published by Eli Lilly and Company and its subsidiaries (“Lilly”), and managed by our partner Weber Shandwick.

Your Consent

By using this website (also referred to herein as the “site”), you agree to be bound by the following terms and all applicable laws and regulations. Your use of this site is also subject to the Privacy and Cookie Policy and Copyright Notice.

Purpose and Use

The purpose of this site is to raise awareness of what matters most to people living with Rheumatoid Arthritis (RA) by showing real insights from people with RA and their healthcare professionals. The information and results that could be visualized in this website would be the aggregated data of a ground breaking survey. No personal data will be shown at any time.


This site and its content are provided “as is”. Lilly, its licensors, and its suppliers, to the fullest extent permitted by law, disclaim any and all warranties, express or implied, statutory or otherwise. Specifically, Lilly, its licensors, and its suppliers make no representations or warranties about the accuracy, reliability, completeness, correctness, suitability or timeliness of the content, software, text, graphics, tools, links, or communications provided on or through the use of the website or Lilly, or on any site or sites “linked” to this site. Lilly makes no warranty that the site will be available, uninterrupted error free, or free of viruses or other harmful components.

To the fullest extent permitted by applicable law, in no event shall Lilly, its licensors, its suppliers, or any third parties mentioned on the website be liable for any loss or damages or expenses of any kind (including, without limitation, compensatory, direct, indirect, incidental or consequential damages, loss of income or profits, or damages resulting from lost data or business interruption, loss of or damage to property or claims by third parties howsoever arising in connection with your use of this website) resulting from the use or inability to use the website or the content or any failure of performance, error, omission, interruption, effect, delay in operation or transmission, computer virus, line system failure, loss of data, or loss of use related to the site or any web site operated by any third party, whether based on contract, tort, or any other legal theory, and whether or not Lilly is advised of the possibility of such damages. To discontinue use of this site is your sole and exclusive remedy.

The content of the website in no way is intended to be a substitute for professional medical advice and should not be interpreted as treatment recommendations. Neither the content nor any other service offered by or through this website is intended to be relied on for medical diagnosis or treatment. Always seek the advice of a health care professional with any questions you may have regarding a medical condition.


As a resource to our visitors, this site may provide links to other websites. However, because Lilly does not control the content of the websites it may link to, and due to their constantly changing nature, Lilly is not responsible for the content, practices or standards of third-party sites. Lilly does not endorse the content on any third-party websites. Lilly is not responsible for the content of linked third-party sites, sites framed with the site, or third-party advertisements, and does not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites.

Use and Disclosure of Information

Except as expressly set forth on the site, if you submit any information to us, including any comments, remarks, suggestions, ideas, notes, drawings, graphics, concepts, or other information, you are giving that information, and all your rights in it, to Lilly free of charge and such information shall be deemed to be non-confidential and Lilly shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation other than the ones established by any relevant privacy law or regulations, without your consent or any compensation to your or anyone else. Lilly shall be free to use any know-how or techniques contained in such information for any purpose whatsoever including but not limited to developing, manufacturing and marketing products incorporating such information. This is true whether you submit such information to us by e-mail, through a form on the site, on a bulletin board, or in any other manner. Lilly may from time to time monitor, review and, in its sole discretion, modify or delete any postings you make on the site however, Lilly is not obligated to do so.

Using the Site/Security

You agree not to submit or transmit any material that is unlawful, threatening, libelous, defamatory, obscene, pornographic, profane, or might in any other way violate any law, regulation or rule. You are solely responsible for any material you submit to the site. You further agree not to upload, e-mail, post or transmit to, or distribute or otherwise publish through the site any material which disrupts the normal operation of the site, including posting or otherwise transmitting material that is not related to the subject at issue or otherwise restricts or inhibits any other user from using the site.

The treatment of personal data collected and/or linked to this website, if any, complies with current legislation concerning personal data protection (see Lilly’s Privacy and Cookie Policy in this Site).

When using the site, information will be transmitted over a medium that is beyond the control and jurisdiction of Lilly and its suppliers. Accordingly, Lilly assumes no liability for or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of this site.


Lilly is located in Canada. This site is intended for the exclusive use of residents of Canada. Lilly makes no representation that the materials on the site are appropriate or available for use in other locations. Access to the content may not be legal by certain persons or in certain countries outside of Canada. If you access this site from outside of Canada, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. This site is not intended for or designed to attract individuals who are minors under the age of 18 years.

Disputes and Applicable Law

The Terms of Use and any dispute or claim arising out of or in connection with it or its subject matter or formation (including any non-contractual disputes or claims) are governed by the internal substantive laws of Canada without resort to its conflict of laws principles. If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use. You expressly agree that the Courts of Ontario shall have exclusive jurisdiction to settle any dispute or claim with Lilly, or any dispute or claim relating to or arising out or your use of this site, or any dispute or claim arising out of or in connection with these Terms of Use, their subject matter or formation (including non-contractual disputes or claims).

Entire Agreement

Except as expressly provided in a particular “legal notice” on this site, these Terms of Use, the Copyright Statement and the Privacy and Cookie Policy constitute the entire agreement between you and Lilly with respect to the use of this site, and its contents.

Changes to Terms of Use

Lilly may modify these Terms of Use at any time without notice to you. Lilly may terminate this agreement, terminate you access to all or part of the site, or suspend any user’s access to all or part of the site, at any time, without notice to you, if it believes, in its sole judgment, that you have breached or may breach any term or condition of these Terms of Use, or for its convenience. You may terminate this agreement at any time by destroying all materials from the site and ceasing to use the site.

Last updated: September 2016


SCOPE. Eli Lilly and Company and its subsidiaries (“Lilly”) respect the privacy of visitors to its websites. This Privacy and Cookie Policy sets out the basis upon which any personal data we collect from you or which you provide to us will be processed by us and pour policy in relation to cookies. Please read the following carefully to understand our practices regarding your personal data and how we will treat it. This website Privacy Policy applies only to the operation of websites and mobile applications owned by Lilly that directly link to this statement when you click on “Privacy and Cookie Policy” in the website footer or mobile application.

Access to the information on this website does not require you to register and in principle we will not be collecting any personal data about you. However, we want to make you aware of Lilly’s Privacy and Cookie Policy in relation to our cookie use and in case you voluntarily provide us with your information. By using this website you agree to the terms of this Privacy and Cookie Policy and consent to the collection, storage, and processing of Your Information in the United States of America and in any country to which we may transfer Your Information in the course of your business operations.

COOKIES. This website uses a technology called a “cookie”. A cookie is a piece of information that our webserver sends to your device (actually to your browser file) when you access a website. If you come back to your website it will detect whether you have one of our cookies on your computer.

In accordance with applicable laws, businesses and organizations running websites may need to obtain consent from visitors to their websites in order to store certain cookies on their devices.

Third party cookies on our sites. Lilly does not allow third parties to set cookies on your computer through this website unless these cookies are set at our request and are under our direct control and are not used or accessed by such third party except as set forth in this Policy.

Managing Your Cookies. This website may not function correctly or be visible to you if you elect not to allow cookies to be placed on your computer and certain functions, such as becoming a registered user, may not be available. If you do not want these cookies on your computer you can delete them or block them.

There are different methods for viewing, deleting or blocking cookies set on your machine, depending on the browser you are using. Most browsers allow you to control your privacy settings, including the use of cookies in the browser’s “Options” or “Settings” menu. Please refer to your browser’s help information to learn more about these functions and specific instructions for you.

PERSONAL INFORMATION COLLECTED AND PROCESSED. Through this website, Lilly might collect various information about you as follows:

Cookies. Cookies on this website help provide additional functionality to the website and help us analyze site usage more accurately. Some cookies are required for this website to function correctly, and may have already been set. Other cookies (usually Web Analytics Cookies) require your consent before we can place them on your device. By giving your consent, you agree to us storing these cookies on your device for the duration stated below.

We may use a combination of the following types of cookies on this website.

1. Web Analytics Cookies. If you give your consent, the website sets a cookie on your device in order to aid the accuracy of a statistical program. A profile can be built up of a user's surfing habits through the use of this cookie by using a randomly generated identifier.

We use these profiles to establish common surfing patterns of our users, such as which links have been clicked or documents accessed, which helps us to maintain and enhance the service we provide. This cookie will remain on your device for about two years, even after you leave our site, unless you delete them.

2. Session Cookies. As you surf around our website, there are often times when we need to remember technical information about you as you surf page to page. We use this technical information in a multitude of ways to enhance your user experience, for example to remember your occupation to display the most appropriate content for you. These session cookies contain no personally identifiable information and only last until you end your session and leave our website.

3. Persistent or Login Session Cookie. When you log into a restricted area, we may set a cookie on your PC, to remember your login details. This can be used for your convenience so that on subsequent visits, you aren't required to provide the entire log in information again. This cookie may remain on your device indefinitely, even after you leave our site.

Identifiable Information Submitted by you . We might collect personal information from you that can identify you, such as your name, address, telephone number, e-mail address, IP address (if static), professional details and other similar information ("Your Information") when it is voluntarily submitted to us. We will clearly indicate to you on this website when we collect Your Information from you.

Web Server Logs and Web Analytics . Like the vast majority of internet websites, we automatically gather web server log information (as described within this paragraph) from you when you visit one of our websites via the computer that hosts our website (called a "webserver"). The webserver automatically recognises some non-personal information (except as specified below in the IP Address Section), such as your IP address, the date and time you visited our site, the pages you visited on our site, the length of time you spent on a page, the website you came from, the type of browser you are using (e.g. Internet Explorer, Firefox, Chrome), the type of operating system you are using (e.g. Windows 7), and the domain name and address of your Internet service provider (e.g. BT, AOL, Telefonica, Wanadoo). If our site is using cookies (which is disclosed above), the webserver will also collect this information.

We often review the web server log information to see what website pages are being visited to get a better understanding of how the site is being used by our visitors. This is popularly known as Web Analytics and allows us to maintain and enhance our service. In addition, in cases of system abuse, we may use this information in conjunction with your Internet Service Provider and/or local authorities to trace the source of any such abuse. In order to produce Web Analytics, this website uses IP addresses and Cookies as described in other sections of this Policy.

Web Beacons . A Web Beacon is a graphic on a webpage or in an email designed to track pages viewed or messages opened. Our websites may use Web Beacons (sometimes called single-pixel GIFS) to collect web server log information. IP Addresses. This website uses Internet Protocol (IP) addresses. An IP address is a number assigned to your computer by your Internet service provider so you can access the Internet. Generally, an IP address changes each time you connect to the Internet (it is a "dynamic" address). Note, however, that if you have a broadband connection, depending on your individual circumstance, it is possible that your IP address that we collect, or even perhaps a cookie we use, may contain information that could be deemed identifiable. This is because with some broadband connections your IP address doesn't change (it is "static") and could be associated with your personal computer. IP addresses are used as part of the webserver log information as stated above.

Social Media Plugins . Our websites may use Social Media Plugins to enable you to easily share information with others. When you visit our websites, the operator of the social media plugin that is on our website can place a cookie on your computer, enabling that operator to recognize individuals on their website who have previously visited our sites. If you are logged into the social media website while browsing on our website, social media plugins may allow that social media website to receive directly identifiable information about you that shows you have visited our website. Social media plugins also allow the social media website to share information about your activities on our website with other users of their social media website. Lilly does not control any of the content from social media plugins. For more information about social plugins from social media websites you should refer to those sites’ privacy and data sharing statements.

Do Not Track . Some web browsers may transmit "do-not-track" signals to websites with which the browser communicates. Lilly webservers do not currently respond to these signals.

USES AND DISCLOSURES . In case we collect any personal data you voluntarily provide us, we will only use Your Information to respond to requests you may make of us or, if applicable, comments you have posted on or via this website, and from time to time, we may refer to Your Information to better understand your needs and how we can improve our websites, products and services.

IP addresses are used as part of the webserver log information as stated above. We use your IP address to report on use and to help improve the website and mobile applications as stated in the Web Server Logs and Web Analytics Section. We also may use your IP address to personalize content provided on the website and mobile applications. We retain IP addresses and we retain them together with Your Information. This website removes the last two digits from the IP Address, which renders the IP Address de-identifies and able to only identify the region of origin of the IP Address. Only this altered IP Address will be used and stored in the database.

We may share Your Information with agents, contractors or partners of Lilly in connection with services that these individuals or entities perform for, or with, Lilly. These agents, contractors or partners are restricted from using this data in any way other than to provide services for Lilly, or services for the collaboration in which they and Lilly are engaged (for example, some of our products are developed and marketed through joint agreements with other companies). We may, for example, provide Your Information to agents, contractors or partners for hosting our databases, for data processing services, or so that they can mail you information that you requested. Lilly requires that such contractors enter into contractual guarantees to observe security and privacy obligations as least as stringent as those set forth in this Privacy and Cookie Policy.

If applicable, we will store Your Information only to the extent and for so long as is necessary for the uses stated above, the functioning of the site or the service offered on the website or mobile application.

Lilly reserves the right to share Your Information to respond to duly authorised information requests of governmental authorities or where required by law. This includes providing information for the purposes of fraud detection and protection against terrorism. In exceptionally rare circumstances where national, state or company security is at issue, Lilly reserves the right to share our entire database of visitors and customers with appropriate governmental authorities.

We may also provide Your Information to a third party in connection with the sale, assignment, or other transfer of the business of the website to which the information relates, in which case we will require any such buyer to agree to treat Your Information in accordance with this Privacy and Cookie Policy. Any third parties we share data with (except for governmental agencies to whom disclosure is required by law) will be contractually obligated to provide a level of privacy protection at least as high as that provided for in this Privacy and Cookie Policy.


Correction of Your Information . If applicable, this website may provide you with the ability to edit the information in your user account information that you provided to us in registration. If it does not, or in addition you may also request deletion of or changes to your user account or Your Information you can do so by contacting the Data Privacy Officer (using the contact details given below). Content or other data that you may have provided to us and that is not contained within your user account, such as posts that may appear within our forums, may continue to remain on our website at our discretion (other than Your Information) even though your user account is deleted.

Access and Opting-out of Services . Lilly will respect your marketing and communications preferences. If applicable, you can opt-out of receiving commercial emails from us at any time by following the opt-out instruction in our commercial emails. You can also request removal from any or all of our contact lists, request deletion of your user account or send your queries about the storage and use of Your Information, by writing to us at the following address:

Eli Lilly Canada Inc.
3650 Danforth Avenue
Toronto, Ontario M1N 2E8

Please note that you may continue to receive materials while we are updating our lists.

SECURITY . Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect Your Information, we cannot guarantee the security of Your Information transmitted to our website. Any transmission is at your own risk. Once we have received Your Information areas of this website that collect Your Information use reasonable security protections designed to protect this information. Lilly utilises its own and third party regional hosting centres (see section on "International Transfers") that have security precautions that provide for industry standard protection of Your Information. These regional sites place Your Information in databases that are protected by security firewalls and intrusion detection software.

INTERNATIONAL TRANSFERS . Your Information may be transferred internationally among Lilly's global affiliates, business partners, contractors and agents as set forth above. In addition, all of Lilly's websites are hosted by Lilly or third parties at regional hosting centers. This means that Your Information as well as non-personal information that you provide is automatically transferred to such hosting centers for processing.


Minors. You should be aware that this website is not intended for, or designed to attract, individuals under the age of 18. We do not collect personally identifiable information from any person we actually know is an individual under the age of 18.

Sensitive Data : This website only collects and processes personal information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, and the processing of data concerning health, sex life or criminal convictions with your explicit, opt-in consent, and only to the extent necessary for the functioning of the site or the service offered on the website.

Links to other sites. As a convenience to our visitors, this website currently contains links to a number of sites that we believe may offer useful information. The policies and procedures we described here do not apply to those sites. We suggest contacting those sites directly for information on their privacy, security, data collection, and distribution policies. Lilly cannot be held liable for any actions by or content of such third-party sites.

Changes to this Website Privacy and Cookie Policy . We may update this website Privacy and Cookie Policy from time to time. When we do update it, for your convenience, we will make the updated statement available on this page. We will always handle Your Information in accordance with the Privacy and Cookie Policy in effect at the time it was collected. We will not make any materially different use of Your Information unless we notify you and give you an opportunity to object.

Last Updated: September 2016

Contact Information . If you have any questions about this Privacy and Cookie Policy or our website, please feel free to contact us in Canada by writing to us at:

Eli Lilly Canada Inc.
3650 Danforth Avenue
Toronto, Ontario M1N 2E8

Or call 1-888-545-5972.